FREQUENTLY ASKED QUESTIONS


Owner FAQs 

  • What areas does ABC Property Management serve?

    We manage properties throughout the following counties: Los Angeles, Riverside, San Bernardino, Orange, and San

    Diego.

  • How much does property management cost?

    Our fee structures are flexible and fair depending on the size of your building, the city it is located in and the number of units under management.

  • How do you screen tenants?

    Every applicant goes through credit checks, eviction history, employment verification, and rental history verification, so

    you get reliable residents who take care of your investment.

  • How and when do I get paid?

    Rent is collected and processed through state-regulated trust accounts. We use online payment for maximum efficiency

    and transparency, depositing directly to owners accounts each month. 

  • Who handles maintenance and repairs?

    We have a small in-house maintenance team and a network of reliable, licensed vendors ready to respond 24/7.

  • Can I cancel my management agreement at any time?

    Yes, we’re confident you’ll want to stay, but you can cancel at any time, with no long-term lock-in and no exit penalties.

  • How often will I hear from ABC about my property?

    You’ll receive monthly financial statements, and our team proactively reaches out regarding leasing updates, inspection

    findings, and any maintenance issues. You can also check your convenient owner portal anytime for real-time updates.

RESIDENT FAQs 

  • How do I pay my rent?

    The easiest way to pay rent is through your online resident portal. You can even set up automatic payments so you never

    miss a due date.


  • How do I submit a maintenance request?

    Submit maintenance requests anytime through your resident portal. Maintenance and repair needs can pop up at any

    time, so the portal is always open and our team maintains a 24-hour maintenance hotline

  • How do I apply for a property?

    Browse current vacancies on our website and apply online. The process is fast, secure, and can be completed from any

    device.


  • What is required to qualify for a lease?

    Applicants must pass a credit check, income and employment verification, and rental history review. More detailed

    qualification criteria are listed on each property’s listing page.


  • Who do I contact with questions about my lease?

    Your property’s office contact information is available in your resident portal, or you can reach our main office directly

    for assistance.